You may have seen JOJOMAMA at our pop-up events and bazaars in shopping malls! While we don’t have a physical shop yet, you can still view and purchase our products in person at our upcoming pop-ups. Simply WhatsApp us to find out our latest bazaar schedule, or follow us on social media for updates on where to find us next.
Drop us an email or WhatsApp message with the item name. Some designs may be in production, and we’ll do our best to help you reserve or handmade a new piece. Please allow at least 7-14 days for fabrication of existing product.
No two pieces are ever identical. We use real pressed flowers and leaves, so each piece naturally varies in size, colour, and arrangement. We ensure all items within the same design family complement each other beautifully.
Because we work with real, seasonal botanicals, we can’t always match specific species or colours exactly. While we do not allow selection of specific flowers or leaves, we’ll thoughtfully curate the combination based on your preferred colour palette. You may indicate your preferred colour family or tone at the Checkout or Whatsapp us. Let our artisan team pick out the unique blend for you. Please allow at least 14 days for customised orders.
Yes, we can personalise your order with a name or short text! Simply select the product you’d like to customise and add “Custom Name” to your cart (additional charges apply). Once we receive your order, our team will contact you to confirm the details and share the estimated production time — usually around 14 days.
We have been working with companies and organisations to create meaningful, customised gifts! Whether it’s for corporate gifting, events, or workshops, we can personalise designs that reflect your brand or CSR goals.
Simply email us at jojomama.net@gmail.com or WhatsApp us with your requirements, and we’ll be happy to send you our deck with recommend suitable products, pricing, and timelines.
We work with trusted third-party couriers such as J&T, SingPost, Ninja Van, DHL, FedEx, UPS, and others.
Contact us directly if you require same day delivery—if item is in stock, we can help to arrange for same day delivery with additional fee.
You’ll receive a tracking link once your parcel has been dispatched.
Please reject the parcel and contact us immediately. We’ll liaise with the courier and arrange for a replacement or refund where applicable.
We’ll process a refund or replacement once the courier confirms the claim.
As deliveries are handled by third-party couriers, please follow their re-delivery or collection policies.
International buyers may be subject to customs duties or import taxes upon arrival. These costs are borne by the buyer. Refused deliveries due to unpaid duties will be refunded minus return shipping costs.
We’re here to help! Contact us and we’ll get back to you as soon as we can.
